The Rela Store Front allows you to add custom products and services to your order form. Adding and customizing your list of products and services is easy, just click the Manage Products link in the left side menu.
Product Information
When creating or editing a product, you'll complete the following fields in the main section.
Title
This title/name is displayed to both you and your customers throughout the ordering process.
Description
Provide a description explaining what is included with the product or service.
This description appears on the customer-facing order form and helps customers understand what they are purchasing.
Category
Assign the product to a category.
Categories organize your products on the customer order form, making them easier to browse.
Pricing Method
Choose how the product will be priced.
Available pricing methods include:
Flat Fee
Per Square Foot
Quantity Pricing
Dropdown Pricing
For a detailed explanation of each pricing option, see Pricing Variations help article.
Requires On-Site Resource (Time to Complete)
Specify the estimated amount of time required to complete the service at the property.
This time is included when calculating the total appointment duration during scheduling.
Intake Questions
Attach a custom list of questions that customers must answer when ordering this product.
Collecting important information before the appointment helps reduce follow-up communication and creates a smoother ordering experience.
For more information, see Intake Questions here.
Product Media
Upload images or videos that showcase the product or service.
Media previews help customers understand what they are purchasing before placing an order.
Product Settings
The Settings section contains additional options that control how the product behaves.
Hide from Store
Enable this option to hide the product from your public Storefront.
Hidden products remain available for administrators and are useful for adding internal fees or services that customers should not order directly.
Twilight Service
Enable this option if the service must be performed during twilight hours.
You can also configure:
The earliest available twilight appointment
The latest available twilight appointment
A scheduling buffer between standard and twilight services
This helps ensure twilight appointments are scheduled within the appropriate timeframe.
Taxable
Enable Taxable if sales tax should be applied to this product.
Sales tax will automatically be calculated using your configured tax settings.
Product Providers
Use Product Providers to assign specific team members to individual products or services.
If Real-Time Calendar Scheduling is enabled for your Storefront, RelaHQ automatically schedules the appropriate provider based on product availability.
Staff Payouts
The Staff Payouts section allows you to specify how much each team member will be paid for completing the selected product or service.
This helps automate payout calculations and simplify team compensation.
Tips
Write clear product titles and descriptions so customers know exactly what they're ordering.
Use categories to keep your order form organized.
Select the pricing method that best matches how you charge for the service.
Upload high-quality images or videos to better showcase your products.
Use intake questions to gather important information before the appointment and reduce follow-up communication.