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FAQ - Frequently Asked Questions
Get answers to some of the more common questions about Rela.
Can I still run Facebook Ads?
Share videos without showing them on the website.Hide videos from the website, but keep them accessible from the dashboard.
What is the preferred image size?What image and logo size you should use.
How to get a video's audio sound or music to auto play.Automatically play video audio or music.
Can't add YouTube link to videos: https://youtu.be/U9izCJT5DGxAdding your https://youtu.be/U9izCJT5DGx URL to videos.
Is Rela for homeowners wanting to list their home?Will Rela work for home owners?
Where can I find the analytics? What are advanced analytics?Find the analytics for your site and the difference between basic and advanced analytics.
Can I create an email with the domain I purchased?Create an email address with a domain purchased from Rela.
Shareable Facebook link is not changing / updating.How to update your shareable Facebook link preview after an update.
My site says not published when it is published.Site isn't published but it is published.
Can another email be added to receive notifications from leads?Lead notifications and Lead Routing
What does "media only" mean?Delivery photos without drawing / taking a property credit.
What does the heart icon for each image do?Marking your favorite images.
Is it possible to see what our customers or agents will see?How to see what your agents will see.
What is the listing status and listing status color?Find out more about the listing status and options including setting listing status to "Active", "For Lease", "Call for Pricing", etc.
What is the unbranded property website for?Using your unbranded property website for the MLS.
What is the web address or URL for the property?Finding your property website URLs.
When I share on Facebook it doesn't show my updated siteClearing the Facebook cache. Posting on Facebook (FB).
I purchased a domain through you and it's not workingWhat to do if you purchased a domain through Rela.
It says Popup Blocked when I click to shareHow to allow popups for Rela when blocked.
What is the Property Editor?Discover what the Property Editor is and how to use it.
Photo upload is stuck on image processing.If the photo gallery stalls, stops or gets stuck while uploading photos or images...
I uploaded a video from my computer and now it doesn't work.When uploading a video from your computer doesn't work...