FAQ - Frequently Asked Questions
Get answers to some of the more common questions about Rela.
By Blake and 1 other2 authors28 articles
- Can I still run Facebook Ads?
- Share videos without showing them on the website.Hide videos from the website, but keep them accessible from the dashboard.
- What is the preferred image size?What image and logo size you should use.
- How to get a video's audio sound or music to auto play.Automatically play video audio or music.
- Can't add YouTube link to videos: https://youtu.be/U9izCJT5DGxAdding your https://youtu.be/U9izCJT5DGx URL to videos.
- Is Rela for homeowners wanting to list their home?Will Rela work for home owners?
- Where can I find the analytics? What are advanced analytics?Find the analytics for your site and the difference between basic and advanced analytics.
- Can I create an email with the domain I purchased?Create an email address with a domain purchased from Rela.
- Shareable Facebook link is not changing / updating.How to update your shareable Facebook link preview after an update.
- My site says not published when it is published.Site isn't published but it is published.
- Can another email be added to receive notifications from leads?Lead notifications and Lead Routing
- What does "media only" mean?Delivery photos without drawing / taking a property credit.
- What does the heart icon for each image do?Marking your favorite images.
- Is it possible to see what our customers or agents will see?How to see what your agents will see.
- What is the listing status and listing status color?Find out more about the listing status and options including setting listing status to "Active", "For Lease", "Call for Pricing", etc.
- What is the unbranded property website for?Using your unbranded property website for the MLS.
- What is the web address or URL for the property?Finding your property website URLs.
- When I share on Facebook it doesn't show my updated siteClearing the Facebook cache. Posting on Facebook (FB).
- I purchased a domain through you and it's not workingWhat to do if you purchased a domain through Rela.
- It says Popup Blocked when I click to shareHow to allow popups for Rela when blocked.
- What is the Property Editor?Discover what the Property Editor is and how to use it.
- Photo upload is stuck on image processing.If the photo gallery stalls, stops or gets stuck while uploading photos or images...
- I uploaded a video from my computer and now it doesn't work.When uploading a video from your computer doesn't work...
- Property Details Aren't SavingWhy isn't the property Details page saving?
- Updating the map pinHow to move the pin / marker on the map if it's inaccurate.
- Calendar Not Showing AvailabilityPhotographer not showing available on the order form.
- White Label Domain Login & Website Not Working
- Website Not UpdatingChanges not showing or appearing on the website.